In this six-part, one-per-month process for team leaders, supervisors, managers, or soon to be supervisors or managers, we have developed a program designed to: motivate, inspire action, and lay foundations of good practice that each leader can take back and apply on the job immediately. Our focus is to balance the practical management required to excel with needed leadership and relationship behaviors. The effect is to improve service to customers, optimize the business success, and enhance the work life of all employees.
