Testimonials

I wanted to say how we really appreciate our business partnership and the value-added service that we receive from all of you at Priority Learning.  You are family.  We feel well covered for our Leadership Training initiatives over the past two years and our employees have sought out your advice regarding performance management challenges with theirs and my direct reports.  Many of our employees comment on how helpful your organization has been in training them on such key initiatives as the Jøtul Idea System, Coaching Others, Myers-Briggs, Emotional Intelligence/Appreciative Inquiry and Building a Business Case among others.  You also have graciously extended many open seats for seminars that you are conducting with other companies.  This has helped with networking and benchmarking best practices with other companies. The other equally important part of this value-added relationship is that you try to understand our business needs and truly work with us in coming up with WIN/WIN scenarios where both Jøtul and its employees can come out favorably.  It’s all about keeping our internal customers happy and motivated in order for us to maximize the positive business partnership we strive to have with them. The results during the past two years have been dramatic.  Our idea system realized its annual goal of 4 ideas/person/year after eight months, our leadership group (Team Leaders, Managers, Supervisors) has had minimal turnover and are learning how to write more effective reviews, and our management team continues to lead Jøtul to record-breaking growth and financial success.  Some would say Leadership Training is soft, we say that training our leaders is imperative for our growth. We appreciate our partnership with Priority Learning.
Bret Watson
President – Jøtul North America

I can not begin to enumerate the ways in which Ralph Twombly and his team at Priority Learning have helped us at Downeast Energy and Building Supply over the past several years. At a time when competition is getting tougher and tougher, it is imperative that the bar for customer service gets higher and higher. Ralph has been with us at every step as we attempt to do just that.

We began our relationship with Priority Learning in 2003 with a 32- hour customized training program for our entire building materials group. The group consisted of retail store employees, drivers, sales advisors and senior managers. Ralph quickly connected with the whole group and over the course of a few months, delivered a repertoire of skills ranging from basic customer service, to dealing with difficult customers, to sales and education.

From there, we have worked with Ralph to build customized training at every level and throughout the organization. Every one of our more than 450 employees has participated in one or more of the programs and nearly 80 have gone through an 8 day Leadership Development course. Ralph works very closely with me and a steering committee to ensure that all modules of the course are relevant and customized to Downeast Energy. Graduates of the course emerge better, stronger employees and managers and report that the course has given them skills and attributes that enhance not just what they do at work, but help steer their own personal growth.

I do not consider Ralph and his team a vendor, but rather a partner in developing stronger employees able to provide the best customer service which in turn helps Downesast survive and grow.

Betsy Morrell, VP/Owner
Downeast Energy and Building Supply

In 2005, Norway Savings Bank began a 3 year project with Ralph Twombly and Priority Learning to help us identify and implement the type of culture we, as employees, wanted for the bank. It was overwhelmingly determined that we wanted a culture of achievement and support. Following several meetings to understand our goals, Ralph worked with the Cultural Steering Committee and bank employees to gather their ideas and thoughts as to how to implement our culture of choice. He has been very helpful to and supportive of the bank’s culture crews in helping to firmly establish the culture of choice. The new culture has been a tremendous success and we feel it plays a major part in Norway Savings Bank having been named the Best Place to Work in Maine in 2008.

Robert Harmon
Norway Savings Bank

"From the perspective of a customer and a client, and definitely as a friend, I can sum up my recommendation this way: Ralph is someone who helps. He wants to help, he seems to cherish the opportunity to help, and one gets the impression it’s not in his nature to withhold help once he knows someone is in need. Behind the scenes Ralph is loyal, industrious and diligent, continually working to keep his skills sharp and knowledge base sound, and he is a strong team leader. Underpinned with considerable real world experience and fueled by insatiable curiosity, Ralph has the capability, and not just the willingness, to help managers and leaders develop and organizations grow. I have personally benefited from his coaching and training and I have witnessed many others grow with his support. Ralph has spent many long hours developing his materials, yet he is quick to work more to tailor them to fit a specific need or purpose. As a client I know I always got more than I asked for, and after many years I am certain I know why: Ralph continues to build his business on relationships and service, and his business is a reflection of himself, that is, someone who helps."
David Spaulding
MaineHealth